Customer Service Agent - Hospital Contact Center (Yogyakarta)

Join Infomedia Nusantara as a Customer Service Agent for our private hospital contact center in Yogyakarta! This is a fantastic opportunity for both experienced professionals and fresh graduates who are passionate about delivering exceptional patient care through effective communication and problem-solving. In this role, you will handle inbound and outbound calls, manage patient inquiries, and ensure a seamless experience for our valued clients.

At Infomedia Nusantara, we are committed to providing top-notch customer service in the healthcare industry. Our Yogyakarta contact center plays a crucial role in supporting private hospitals by addressing patient concerns, scheduling appointments, and resolving issues promptly. By joining our team, you will have the chance to grow your skills, work in a dynamic environment, and contribute to the well-being of our patients.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from patients, doctors, and other healthcare providers
• Manage patient inquiries, appointments, and medical records using our in-house CRM system
• Provide accurate and friendly information about hospital services, procedures, and policies
• Resolve patient complaints and escalate issues to the appropriate departments when necessary
• Maintain a high level of confidentiality and adhere to HIPAA and GDPR guidelines
• Collaborate with other team members to ensure consistent and efficient service delivery
• Participate in training and development programs to enhance your skills and knowledge
• Meet and exceed daily, weekly, and monthly performance targets

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, call center, or related fields (fresh graduates are welcome to apply)
• Proficient in using CRM systems such as Salesforce or Zoho
• Excellent communication skills in both written and spoken Indonesian
• Strong problem-solving and multitasking abilities
• Ability to work well under pressure and meet tight deadlines
• Familiarity with healthcare terminology and processes is a plus
• Bachelor's degree in any field (preferred but not mandatory)
• Willingness to work in a fast-paced, team-oriented environment

🛠️ Keahlian

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