Customer Operations Specialist - SeaBank (Contract Based)

SeaBank is a leading fintech company in Bali, revolutionizing the way people manage their finances. As a Customer Operations Specialist, you will be at the heart of our customer service team, ensuring that every interaction is smooth, efficient, and customer-centric. Based in the vibrant city of Denpasar, you will have the opportunity to work in a dynamic and supportive environment, contributing to our mission of making banking easy and accessible for everyone.

In this role, you will handle a variety of customer inquiries, resolve issues, and provide assistance with banking products and services. You will use our in-house CRM system, Salesforce, to manage customer data and track interactions. Daily, you will engage with customers through multiple channels, including phone, email, and chat, ensuring that their needs are met promptly and professionally.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Use Salesforce to log and track customer interactions, maintaining accurate and up-to-date customer records.
• Provide exceptional customer service, adhering to SeaBank's service standards and policies.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Assist in the onboarding process for new customers, ensuring a seamless experience.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in the banking or fintech industry.
• Proficient in using Salesforce and other CRM tools.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and attention to detail.
• Fluency in both English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

Lowongan Terkait