Host / Hostess / Guest Relations Officer (GRO)

Join PT Magnettic Lifestyles Indonesia as a Host / Hostess / Guest Relations Officer (GRO) and become the face of exceptional hospitality in Jakarta! In this dynamic role, you will lead and supervise a team of Hostesses/GROs to deliver world-class service, ensuring every guest feels valued and well-cared for. With a focus on creating memorable experiences, you'll be the heart of our guest relations team, handling inquiries, resolving issues, and maintaining the highest standards of hospitality.

PT Magnettic Lifestyles Indonesia is a leading hospitality company known for its commitment to excellence and innovation. Located in the vibrant city of Jakarta, we offer a unique opportunity to work in a fast-paced environment where your skills and dedication will make a significant impact. This role is perfect for those who thrive in customer-facing positions and are passionate about delivering outstanding service.

As a Host / Hostess / Guest Relations Officer (GRO), you will be responsible for greeting guests, assisting with check-in/check-out, and providing information about our facilities and services. You will also handle guest complaints and concerns, ensuring their satisfaction and loyalty. Daily, you will interact with a diverse range of guests, from business travelers to leisure visitors, and work closely with our front desk and housekeeping teams to ensure a seamless guest experience.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel valued and well-cared for.
• Assist with check-in and check-out processes, including providing information about our facilities and services.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Supervise and train a team of Hostesses/GROs, ensuring they deliver exceptional service.
• Maintain a clean and welcoming environment, working closely with housekeeping staff.
• Monitor guest feedback and suggest improvements to enhance the guest experience.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to the development of our guest relations strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role, preferably in the hospitality industry.
• Proven ability to deliver exceptional customer service and resolve guest concerns.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse guests.
• Strong organizational skills and the ability to work efficiently under pressure.
• Fluent in English and Indonesian, with excellent verbal and written communication skills.
• Ability to work well in a team and lead a group of Hostesses/GROs.
• Knowledge of hotel management systems and guest relations software.
• Valid ID card and willing to work shifts, including weekends and holidays.

🛠️ Keahlian

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