Service Management Analyst - Operations Accelerator

Sinar Mas Agribusiness and Food · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000
Sinar Mas Agribusiness and Food is seeking a talented Service Management Analyst to join our Operations Accelerator team in Jakarta Raya. In this role, you will play a crucial part in enhancing our service management processes and driving operational excellence. If you are passionate about service management and eager to contribute to a dynamic and innovative company, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Analyze and optimize service management processes to improve efficiency and customer satisfaction.,Develop and implement service management strategies aligned with business objectives.,Monitor service performance metrics and provide actionable insights for continuous improvement.,Collaborate with cross-functional teams to identify and resolve service issues.,Conduct regular service audits to ensure compliance with industry standards and best practices.,Provide training and support to service teams to enhance their skills and knowledge.,Stay updated with the latest trends and developments in service management to drive innovation.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Operations Management, or a related field.,Minimum of 3 years of experience in service management or a related role.,Strong analytical and problem-solving skills.,Proficiency in using service management software and tools.,Excellent communication and interpersonal skills.,Ability to work well in a team environment and manage multiple priorities.,Familiarity with industry standards and best practices in service management.

🛠️ Keahlian

Service management software (e.g.ServiceNowBMC Remedyetc.)Data analysis tools (e.g.ExcelSQLTableauetc.)Project management skillsStrong leadership and mentoring abilitiesContinuous improvement mindset
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